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Frequently Asked Questions
   
   
   
   
 
 
   
   
The most asked questions
1 How does your dedicated PA team know who the call is for?
 

You are given a number that is unique to you

Any calls received on that line will ‘pop’ up on our screen and the call will be answered in your company name

2 If I have a client diverted to MyCompanyTeam and a second caller
rings, does that caller get an engaged tone?
 

No. There is no limit to the number of calls that can be diverted simultaneously

3 Can you receive faxes on my behalf?
 

Yes. Each fax is charged as a message and forwarded to you via email

4 Are there any long term contracts?
 

No .. we know you don’t want to be tied into a long term contract. After the one week trial there is a three month minimum contract. Thereafter we require one month’s notice to close your account from the date of your next Invoice

5 Does my MyCompanyTeam keep a log of my past messages?
 

Your assistant has a log immediately to hand. You also have, via MyCompanyTeam Online,access to a real-time updated log of all calls and messages from the past 3 months

6 What happens out of hours?
 

From 5.30pm until 9.00 am the next morning, your calls will divert to your dedicated voicemail system where your PA has recorded a personalised greeting message for you. You choose how your voicemails are handled – either checked by MyCompanyTeam each morning, to be written up and sent to you as a message, or an email sent to you with the message attached

7 What if I want to change my tariff?
 

No problem .. it can be changed once per month

8 If you patch calls through to me, how much does the call cost?
 

You are charged at £2 per transfer



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